Frequently Asked Questions

Everything you need to know about Self-Edit Social

Getting Started

What is Self-Edit Social?

Self-Edit Social is a done-for-you social media management service. We're real people - content creators and designers - who handle your social media so you don't have to. Every post is custom-created for your brand and approved by you before going live.

How does the approval process work?

We create custom content based on your brand guidelines and business goals, then send it to you for review via your portal or email. You can approve, request changes, or reject any post. Nothing goes live until you give the green light.

How long does onboarding take?

Our onboarding process takes 7 business days from sign-up to your first content plan delivery. You'll complete a brand questionnaire, set up a shared Google Drive folder, grant us access to your social media accounts, and receive your custom content strategy within one week.

What platforms do you support?

We support 24+ platforms including:

  • Instagram, Facebook, Threads
  • LinkedIn, X (Twitter)
  • TikTok, YouTube, YouTube Shorts
  • Google Business Profile
  • Pinterest, Bluesky, Mastodon
  • Reddit, Discord, Telegram, Slack
  • Medium, Dev.to, Hashnode, WordPress
  • And more (Nostr, Lemmy, Warpcast, Dribbble, VK)

Plus, we offer free syndication - cross-post the same content to related platforms at no extra cost!

How quickly do I need to approve posts?

We recommend reviewing content within 24-48 hours to maintain a consistent posting schedule. However, we work with your timeline and can adjust our workflow to match your availability.

Pricing & Plans

What are your plans and pricing?

Simple pricing: $99 per unique post, per month (in CAD). You pick your platforms and posting frequency, and we handle the rest.

We offer quick-start packages to make it easy:

  • Starter: $99 - $297/month (1-3 platforms, 1 post/week each)
  • Growth: $297 - $693/month (3-4 platforms, 1-3 posts/week each)
  • Professional: $693 - $990/month (4-5 platforms, 2-3 posts/week each)

Or build a completely custom plan with any combination of platforms and posting frequency. Free syndication to related platforms is included!

What's included in every plan?

  • Custom-designed graphics for every post (no templates)
  • Approval portal - review and approve every post before it goes live
  • Unlimited revisions until you're 100% happy
  • Free syndication to related platforms
  • Priority phone and email support
  • Performance reports
  • Quarterly strategy calls

What is the setup fee?

The setup fee is simply your first 3 months prepaid. This covers our onboarding work including brand discovery, strategy development, and your first content plan.

For example, if your monthly plan is $297/month, your setup fee would be $891 (3 x $297). After the initial 3 months, you're billed monthly at the same rate.

What is syndication?

Syndication means we automatically cross-post the same content to related platforms at no extra charge. For example:

  • An Instagram post can be syndicated to Facebook and Threads for free
  • A LinkedIn post can be syndicated to X (Twitter) for free
  • A TikTok video can be syndicated to YouTube Shorts and Instagram Reels for free

You only pay for unique content creation - syndication just extends your reach without adding to your bill.

How does video content pricing work?

Short-form video (TikTok, YouTube Shorts, Instagram Reels) is priced at $99 per video per month - same as regular posts, but priced monthly instead of weekly.

Long-form video content (full YouTube videos, webinars, etc.) requires additional production work and is quoted separately. Contact us for custom video pricing.

What happens after the initial 3 months?

After your initial 3-month commitment, your subscription converts to month-to-month at the same rate. You can cancel anytime with 30 days notice. Your rate is locked in and will never increase as long as you stay subscribed.

What if I want to cancel before 3 months?

The setup fee is non-refundable as it covers the work to onboard your account. We put significant effort into learning your brand and creating your strategy. However, we're confident you'll love the service.

Will my price ever increase?

For you? Never. Once you're a customer, your rate is locked in as long as you stay subscribed. We may increase prices for new customers as we grow, but existing customers always keep their founding rate.

Can I change my plan?

Your plan is completely flexible. Add platforms or increase posting frequency anytime and we'll pro-rate the difference. Reduce your plan at the end of any billing period. No long-term contracts after your initial 3 months.

Content & Strategy

Will the content match my brand voice?

Yes! We start with a detailed onboarding session to understand your brand voice, style, target audience, and goals. All content is created specifically for your business by dedicated team members who learn your brand.

Can I provide my own images or content ideas?

Absolutely! We encourage collaboration. You can upload photos, videos, content ideas, or specific messages to your shared Google Drive folder anytime. We'll incorporate them into our content calendar.

Do you handle customer comments and messages?

Basic monitoring and flagging of important comments/messages is included. Full community management (responding to all comments/DMs) is available as an add-on service.

What if I want to make changes to a post?

No problem! You get unlimited revisions to any content before approval. We'll make changes until you're satisfied. For emergency edits after posting, contact us immediately and we'll update or remove the content.

Do you offer holiday and seasonal content?

Yes! Holiday and seasonal content is available as an add-on service. We can plan months ahead so you never miss an important occasion - Mother's Day, local events, industry holidays, and more. Contact us to add this to your plan.

Technical & Security

How do you access my social media accounts?

We use secure business tools like Meta Business Suite and official platform APIs. You maintain full ownership of your accounts. We never ask for your passwords when possible, and can be removed as a manager at any time.

Is my data secure?

Yes. All data is encrypted in transit and at rest. We're backed by Self-Edit Technologies (est. 1998) with nearly three decades of experience handling client data securely.

What happens if I cancel?

After your 3-month minimum, you can cancel with 30 days notice. We'll provide all content created during your service period and remove our access to your accounts. You keep all posts and followers!

Still Have Questions?

How do I get in touch?

We'd love to hear from you!

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