Privacy Policy

1. Introduction

Self-Edit Social, operated by Self-Edit Technologies Inc. ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our social media management services.

We are a Canadian company based in British Columbia. Our handling of personal information is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia's Personal Information Protection Act (PIPA). This Privacy Policy is intended to comply with both.

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Name and contact information (email, phone number)
• Business information (company name, website, industry)
• Social media account credentials (via secure OAuth connections)
• Brand guidelines, logos, and marketing materials
• Payment information (processed securely through third-party providers)
• Communications with our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

2.3 Social Media Data

With your permission, we access data from your social media accounts to provide our services, including:

• Account profile information
• Posting permissions
• Analytics and performance metrics
• Comments and engagement data

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our social media services
• To create, schedule, and publish content on your behalf
• To communicate with you about your account and services
• To process payments and maintain billing records
• To analyze and improve our services
• To send you service updates and promotional materials (with your consent)
• To comply with legal obligations
• To protect against fraud and unauthorized access

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Social media platforms (LinkedIn, Twitter/X, Instagram, Facebook, YouTube, TikTok, Threads)
• Cloud storage and collaboration (Google Drive)
• Analytics providers
• Cloud hosting services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Compliance with court orders or subpoenas
• Protection of our legal rights
• Prevention of fraud or illegal activity
• Protection of user safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure OAuth authentication for social media access
• Regular security audits and updates
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active account data: Retained during your subscription and for 90 days after cancellation
• Content created: Available for download for 90 days after cancellation
• Financial records: Retained for 7 years for tax and accounting purposes
• Anonymized analytics: May be retained indefinitely

7. Your Rights Under Canadian Privacy Law

Under PIPEDA and BC's PIPA, you have the following rights regarding the personal information we hold about you:

• Access: You may request confirmation of whether we hold personal information about you, and request access to that information, including how it has been used and to whom it has been disclosed.
• Correction: You may challenge the accuracy and completeness of your personal information and request corrections.
• Withdrawal of consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide services to you.
• Deletion: You may request deletion of your personal information, subject to legal and tax retention requirements set out in Section 6.
• Portability: You may request a copy of the personal information we hold about you in a structured, commonly-used format.
• Marketing opt-out: You may unsubscribe from marketing communications at any time using the unsubscribe link in any email or by contacting us directly. This complies with Canada's Anti-Spam Legislation (CASL).
• Revoke social media access: You may revoke our access to your social media accounts at any time through the platform's settings.
• Complaint: If you believe we have not handled your personal information in accordance with this policy or applicable law, you may file a complaint with our Privacy Officer (see Section 12) or with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or, for BC residents, the Office of the Information and Privacy Commissioner for British Columbia (www.oipc.bc.ca).

To exercise any of these rights, contact our Privacy Officer at info@selfeditsocial.com. We will respond to your request within 30 days as required by PIPEDA.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings. Note that disabling cookies may limit some functionality of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

10. International Data Transfers

While Self-Edit Technologies Inc. is based in British Columbia, Canada, some of our service providers (including social media platforms, cloud storage, analytics, and email delivery services) operate servers in the United States and other jurisdictions. By using our services, you acknowledge that your personal information may be transferred to, stored in, and processed in countries outside of Canada.

When personal information is transferred outside of Canada, it may be subject to the laws of those jurisdictions, including lawful access by foreign government authorities. We use contractual and technical safeguards to ensure your information receives a level of protection comparable to that required under Canadian privacy law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

We will respond to your inquiry within 30 days as required by PIPEDA. If you are not satisfied with our response, you may escalate your concern to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or for BC residents, to the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.